Weddings & Events

Whether you’re looking for personalised gifts for your bridal party, meaningful keepsakes for your guests or Live Monogramming on the day itself, we’d love to hear what you’re planning.

Tell us a little about your wedding, the pieces you’re interested in and how you’d like to personalise them. Once we receive your enquiry, we’ll be in touch to talk through availability, pricing and the next steps.
OROVA Wedding Order Terms and Conditions

Last updated: 19th September 2026

These Terms apply to every wedding order you place with Orova Store Ltd (“OROVA”, “we”, “us” or “our”) through the OROVA Wedding Collection.

Orova Store Ltd is a company registered in England and Wales under company number 17391819.

  • Registered office/Trading address: 156 Mortimer Road, South Shields, NE34 0RW
  • Email: hello@orovastore.co.uk

You accept these Terms when you sign your Order Agreement and pay your Initial Payment. Please read these Terms in full before you sign.
Your Order at a Glance

Your wedding order follows ten steps, from quotation to tracked, signed delivery.

  1. You send us your enquiry and we send you a quotation.
  2. We send you these Terms and your Order Agreement.
  3. You sign your Order Agreement and pay your 50% Initial Payment immediately.
  4. We confirm your order and reserve your manufacturing allocation.
  5. You send us your personalisation details as soon as possible after initial payment.
  6. We send your digital proofs, one page per product.
  7. You approve your proofs in writing. 
  8. Once the products arrive at our workshop, the remaining 50% balance becomes due.
  9. Once the remaining 50% Balance Payment is paid, we start the personalisation process, hot stamping or embossing your products by hand.
  10. We dispatch your order by tracked, signed delivery.

Minimum lead times: 14 weeks for 1 to 24 products, 16 weeks for 25 products or more (section 3) from Initial Payment to when we dispatch your delivery.
1. Your Wedding Order

1.1 A wedding order covers personalised products and services from the OROVA Wedding Collection. Your order includes one or more of:

  • genuine leather products
  • faux leather products
  • hot stamping, where we press your initials or text into the material with heat and foil
  • embossing, where we press your initials or text into the material without foil
  • Live Monogramming at your wedding or event, where booked (section 14).

1.2 Before you order, we send you a quotation and an Order Agreement. Your Order Agreement sets out:

  • your products and quantities
  • the material of each product: genuine leather or faux leather
  • colours, personalisation and foil colours
  • prices
  • your minimum lead time and estimated dispatch date
  • delivery arrangements
  • any extra services.

1.3 Please check every detail in your Order Agreement before you sign.

1.4 We confirm your order once we receive both your signed Order Agreement and your Initial Payment in cleared funds. We do not reserve products or a manufacturing allocation before then.
2. Products and Minimum Quantities

2.1 We produce every wedding order to your specification through our manufacturing partners. Your Initial Payment reserves your allocation with them.

2.2 Your Order Agreement states whether each product is genuine leather or faux leather.

2.3 Some products, colours and bespoke requests carry a supplier minimum order quantity. We will tell you about any minimum order quantity before you sign your Order Agreement.

2.4 We will not change a product, material or colour without your written agreement. We will never swap genuine leather for faux leather, or faux leather for genuine leather.

2.5 If a confirmed product becomes unavailable for reasons outside our reasonable control, we will contact you to agree an alternative. If we do not agree an alternative, we will refund the amount you paid for the affected product.
3. Lead Times

3.1 Your minimum lead time depends on the total number of products in your order:

  • 1 to 24 products: 14 weeks
  • 25 products or more: 16 weeks

3.2 We count every product across all product types. For example, 10 of one product and 15 of another make 25 products, with a minimum lead time of 16 weeks.

3.3 Your lead time runs from the date we confirm your order (clause 1.4) to the date we dispatch your order. Delivery time is extra.

3.4 Your Order Agreement shows your estimated dispatch date. Please allow for the minimum lead time plus delivery when you plan your order date.

3.5 If you need your order sooner than our minimum lead time allows, we do not accept the order unless we agree in writing before you sign.

3.6 Your lead time assumes you:

  • send your personalisation details by the date in your Order Agreement
  • pay your balance within 7 days of receiving your digital proofs
  • approve your final proofs in writing within 7 days of receiving them.

3.7 If you send details, approvals or payments late, your dispatch date moves back by at least the length of the delay.

3.8 If we expect a delay on our side, we will tell you as soon as reasonably possible.
4. Pricing

4.1 Your Order Agreement sets out your agreed prices and quantities.

4.2 Wedding Collection prices depend on the quantity you order.

4.3 Your prices include studio hot stamping or embossing, as set out in your quotation.

4.4 Your prices do not include Live Monogramming, bespoke requests, extra design work, faster production, special delivery requirements or travel, unless your Order Agreement lists them.

4.5 All prices are in pounds sterling and include VAT where applicable.

4.6 After you sign your Order Agreement, we will not raise the agreed price unless you ask to change your order. We will agree any extra cost with you before we make the change.
5. Initial Payment (50%)

5.1 Your Initial Payment is 50% of your total order price. Payment is due immediately when you sign your Order Agreement.

5.2 Your Initial Payment reserves your allocation for manufacture. We use your Initial Payment to secure production with our manufacturing partners and to buy materials for your order.

5.3 We do not reserve an allocation or start production until we receive your signed Order Agreement and your Initial Payment in cleared funds.

5.4 We commit costs to your order from the date we confirm your order. If you cancel, we keep only enough to cover our losses from your cancellation, as set out in section 10.
6. Digital Proofs

6.1 After we confirm your order and receive your personalisation details, we send you digital proofs.

6.2 Your digital proofs include one page for each product in your order. Each page shows how your finished product will look, including:

  • the product and material
  • the colour
  • your initials or text, including spelling
  • the personalisation method: hot stamping or embossing
  • the foil colour, where applicable
  • the layout and position of the personalisation.

6.3 Please check every page. You are responsible for the spelling, initials, dates and other details you approve.

6.4 If you want changes before you approve, tell us and we will send updated proofs. Changes to products, quantities, materials or colours follow section 9.

6.5 We begin hot stamping or embossing only after both:

  • you approve every proof page in writing, and
  • we receive your balance in cleared funds.

6.6 We do not guarantee changes after you approve a proof. If you ask for a change after approval but before personalisation starts, we will tell you whether the change is possible. We will also tell you any effect on your price or dispatch date.

6.7 Once personalisation starts, we are unable to alter the affected products.

6.8 If we produce a product exactly as shown on your approved proof, we are not responsible for errors in the details you approved.

6.9 If a finished product differs from your approved proof because of our error, we will put the error right in line with your statutory rights.
7. Balance Payment (50%)

7.1 The remaining 50% balance becomes due when we receive the products from our manufacturer.

7.2 Please pay your balance within 14 days of receiving notification of our receipt.

7.3 We do not start hot stamping or embossing until we receive your balance in cleared funds (clause 6.5). A late balance moves your dispatch date back by at least the length of the delay.

7.4 If your balance remains unpaid 14 days after we notify you of receipt of the products to our workshop, we will send you a written reminder. If you do not pay within 14 days of our reminder, we will treat your non-payment as a cancellation, and section 10 applies.
8. Genuine Leather, Faux Leather and Hand Personalisation

8.1 We personalise every OROVA product by hand.

8.2 Hand personalisation produces small differences in position, depth of impression and foil coverage between pieces. These differences are part of hand-finished work and are not faults. Each product must still be of satisfactory quality and consistent with your approved proof.

8.3 Genuine leather is a natural material. Grain, texture, markings and colour vary from piece to piece. Each piece of leather takes hot stamping and embossing differently, so impressions vary slightly.

8.4 Faux leather is a man-made material. Colour and surface finish vary slightly between production batches. Hot stamping and embossing on faux leather look different from the same design on genuine leather.

8.5 Colours on screens and in digital proofs are a guide. Finished products will not match screen colours exactly.

8.6 Foil wears gradually with everyday use. Gradual wear from normal use is not a fault. This clause does not affect your statutory rights.
9. Changes to Your Order

9.1 To change products, quantities, materials, colours or personalisation after you sign your Order Agreement, contact us at hello@orovastore.co.uk as soon as possible.

9.2 Changes depend on material availability and the stage your order has reached.

9.3 We do not guarantee changes after we place manufacturing orders or after personalisation starts.

9.4 If a change affects our costs, we will send you an updated quotation before we confirm the change.

9.5 Adding products might extend your lead time, including where your total moves from 24 or fewer products to 25 or more. We will confirm any new dispatch date before we accept the change.

9.6 Reducing quantities might change the volume pricing on your order.
10. Cancellations

10.1 To cancel your wedding order, contact us in writing at hello@orovastore.co.uk.

10.2 Nothing in these Terms limits any statutory right to cancel which applies to your order.

10.3 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day right to cancel some orders. This right does not apply to goods made to your specifications or clearly personalised. 

10.4 Where a statutory right to cancel applies to any part of your order, we will honour your right. Your rights for faulty or misdescribed goods remain unaffected.

10.5 If you cancel outside any statutory right to cancel, we will keep only a fair and reasonable amount to cover the losses and costs your cancellation causes us.

10.6 Depending on the stage your order has reached, these losses might include:

  • manufacturing allocations and supplier orders placed for your order which we are unable to cancel or reuse
  • genuine leather, faux leather, foil and other materials bought for your order
  • manufacturing work already completed
  • personalised products we are unable to resell
  • design and proofing work carried out for your order
  • other reasonable losses your cancellation causes us directly.

10.7 We will take reasonable steps to reduce our losses, including reusing or reselling products and materials where possible.

10.8 We will not charge you twice for the same loss.

10.9 We will send you a written breakdown of any amount we keep. If your payments exceed our losses, we will refund the difference within 14 days of sending the breakdown.
11. Wedding Postponements

11.1 If your wedding or event moves to a new date, tell us as soon as possible.

11.2 We will make reasonable efforts to move your production or dispatch date to suit your new date.

11.3 Any new date depends on material availability, supplier commitments and our production schedule. If your new date is earlier, our minimum lead times in section 3 still apply.

11.4 For Live Monogramming, a new event date depends on our availability.

11.5 If we are unable to meet your new date, we will discuss your options with you. These options include a refund for services we will no longer supply, less reasonable costs we have already spent on your booking.
12. Delivery

12.1 When your order is complete, we package and dispatch your order to the delivery address in your Order Agreement.

12.2 We send UK wedding orders by tracked, signed delivery, unless we agree otherwise with you.

12.3 Your Order Agreement shows any delivery charge.

12.4 Please check your delivery address. Tell us about any change before we dispatch your order.

12.5 If a courier returns your order to us because you gave an incorrect or incomplete address, we will charge reasonable redelivery costs.

12.6 We remain responsible for your order until delivery to you or to a person you nominate. The exception is where you arrange a carrier we did not offer. Responsibility then passes to you when your carrier collects your order.

12.7 Dispatch and delivery dates are estimates, unless we agree a guaranteed date with you in writing.

12.8 Please inspect your order promptly after delivery. If anything arrives damaged, contact us as soon as possible and we will investigate. This does not affect your statutory rights.
13. Returns, Faults and Your Statutory Rights

13.1 We do not accept returns of personalised or custom-made products because you change your mind.

13.2 This does not affect your rights where products are faulty, not as described or do not match your contract.

13.3 Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. We must carry out services with reasonable care and skill.

13.4 If you believe a product is faulty, email hello@orovastore.co.uk with your order number and, where possible, photos of the issue.

13.5 Where we are responsible for an error or fault, we will provide the remedy your statutory rights require.
14. Live Monogramming at Weddings and Events

14.1 This section applies only where your Order Agreement includes Live Monogramming.

14.2 With Live Monogramming, we personalise products on site during the agreed event period, using hot stamping or embossing as set out in your Order Agreement.

14.3 Your Order Agreement sets out the event date, location, service hours, products, quantities, foil options and price.

14.4 Before your event, we send you a digital proof showing the fonts, foil colours and layouts available on the day. This proof counts as your digital proof for sections 6 and 7.

14.5 We offer only the personalisation options in your booking, unless we agree otherwise in writing.

14.6 You are responsible for checking your venue allows our equipment and service.

14.7 You must arrange venue permission, access, loading, parking, and any power or equipment needs listed in your Order Agreement.

14.8 We will arrive at the agreed time to allow reasonable setup before the service starts, subject to the access arrangements you and your venue confirm with us.

14.9 Guest demand and queues vary. We will use reasonable care and skill to provide the service throughout the agreed period. We do not guarantee every guest receives personalisation, unless your booking includes a guaranteed quantity.

14.10 If you or your venue delay our access, your service time shortens. Where possible, we will offer extra time, subject to staff availability and an agreed extra charge.

14.11 If we fail to attend for reasons within our control, we will provide an appropriate remedy. Remedies include a replacement service, studio personalisation or a refund of the affected service fee.
15. Information You Give Us

15.1 You are responsible for the accuracy of all information you give us.

15.2 If you give us the names or initials of your guests, you confirm you have the right to share this information with us to fulfil your order.

15.3 We use personal information in line with our Privacy Policy and data protection law.
16. Events Outside Our Control

16.1 Events outside our reasonable control sometimes affect production, delivery or live services.

16.2 If this happens, we will contact you as soon as possible and take reasonable steps to reduce disruption.

16.3 Where possible, we will agree to alternative production, delivery or service arrangements with you.

16.4 If we are unable to supply a material part of your order or service, you are entitled to a refund for the part we do not supply. This does not affect your statutory rights.

16.5 Nothing in this section removes responsibilities the law places on us.
17. Our Liability

17.1 We are responsible for foreseeable loss or damage you suffer as a result of our breach of these Terms or our failure to use reasonable care and skill.

17.2 We are not responsible for loss which was not reasonably foreseeable when we entered into the contract.

17.3 We supply our products and wedding services for domestic and private use. We are not responsible for business losses where you buy as a consumer.

17.4 Nothing in these Terms excludes or limits our liability where the law does not allow us to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your statutory consumer rights.
18. Complaints

18.1 If you have a concern about your order, contact us at hello@orovastore.co.uk.

18.2 Please include your name, order number and details of your concern.

18.3 We will acknowledge your complaint within 5 working days and work with you to reach a fair resolution.
19. Your Contract with OROVA

19.1 Your contract with us consists of:

  • your signed Order Agreement
  • these Wedding Order Terms and Conditions
  • your approved digital proofs
  • any later changes you and OROVA agree in writing.

19.2 If these Terms conflict with the product, quantity, pricing or timescale details in your signed Order Agreement, your Order Agreement takes priority for those details.

19.3 Nothing in an Order Agreement removes your rights under consumer law.
20. Transferring Your Order

20.1 You need our written agreement to transfer your wedding order or booking to another person.

20.2 We will not unreasonably refuse a transfer where the change does not materially affect the products, production or services already agreed.
21. Governing Law

21.1 The laws of England and Wales govern these Terms.

21.2 If you live elsewhere in the United Kingdom, you keep any mandatory consumer rights under the law where you live. You might also be entitled to bring proceedings in your local courts.
22. Changes to These Terms

22.1 We reserve the right to update these Terms from time to time.

22.2 Updated Terms apply to future orders only.

22.3 The version of these Terms we give you when you sign your Order Agreement applies to your wedding order, unless we agree a change with you in writing.