Royal Mail Tracked 48 — £3.50
Aims to deliver within 2–3 working days from dispatch.

Royal Mail Tracked 24 — £5.00
Aims to deliver on the next working day from dispatch.

Shopping locally? Choose Newcastle Christmas Market Collection at checkout and collect your personalised order from us the next day.

Place your order online, select Newcastle Christmas Market Collection at checkout, and we’ll personalise your pieces ready for collection from our stall the following day.

Collection is free.

OROVA at Newcastle Christmas Market
Monument

Monday - Saturday: 10:00 - 20:00
Sunday: 10:00 - 17:00

Once your order is ready, we’ll send you a Ready to Collect email with your collection details. Please wait for this confirmation before visiting the stall. We aim to process your order in 1 working day.

When collecting, please bring your order confirmation or order number so we can find your purchase quickly.

We know you’ll be excited to receive your OROVA order, so once your piece has been personalised and is ready to leave our studio, we’ll carefully package it and send it using Royal Mail.

Choose from two tracked delivery options at checkout:

Royal Mail Tracked 48 — £3.50
Aims to deliver within 2–3 working days from dispatch.

Royal Mail Tracked 24 — £5.00
Aims to deliver on the next working day from dispatch.

Please note that Royal Mail Tracked 24 and Tracked 48 are delivery aims rather than guaranteed delivery times. Delivery may occasionally take longer, particularly during busy periods or to certain postcode areas.

Most personalised orders are completed and dispatched within 3 working days.

During busier periods, including Black Friday, Christmas and seasonal events, personalisation may take a little longer. Any extended processing times will be communicated clearly on our website where possible.

Please remember that your chosen delivery service begins once your order has been dispatched, not from the date your order is placed.

Once your order is on its way, you’ll receive a dispatch confirmation with your Royal Mail tracking details.

Occasionally, deliveries can experience delays once they enter the Royal Mail network.

If your tracking hasn’t updated or your parcel hasn’t arrived within the expected timeframe, please contact us at hello@orovastore.co.uk and we’ll help you look into it.

Please remember that Tracked 24 and Tracked 48 are not guaranteed delivery services, so we recommend allowing additional time when ordering for a birthday, holiday or special occasion.

We carefully check and package every OROVA order before it leaves our studio.

If your order arrives damaged, please contact us as soon as possible at hello@orovastore.co.uk, including your order number and photographs of the packaging and affected item, so we can help.

This does not affect your statutory rights.

If you’re ordering for a birthday, holiday or special occasion, we recommend ordering as early as possible and choosing Royal Mail Tracked 24 where your order is time sensitive.

If you have any questions before placing your order, contact us at hello@orovastore.co.uk and we’ll be happy to help.

As personalised products are created specifically for you, they cannot normally be returned or exchanged simply because you have changed your mind.

This includes products personalised with initials, letters, numbers, icons or other customer-selected details.

This does not affect your statutory rights if an item is faulty, damaged, not as described or has been personalised incorrectly by OROVA. Personalised or clearly customised goods are excluded from the usual online cancellation right under UK consumer law.

If your item has not been personalised, you may cancel and return your online order if you notify us within 14 days of receiving it.

Once you have notified us that you wish to cancel, you then have a further 14 days to return the item.

Returned items should be unused, in their original condition and returned with any original packaging where reasonably possible.

Once your return has been received, we’ll process any refund due in accordance with your statutory rights.

Please contact hello@orovastore.co.uk before returning an item so we can provide the correct return instructions.