Choose your preferred initials, letters, numbers or icons on the product page before adding your item to your basket. Each piece is personalised by hand in our North East studio using traditional hot stamping.

Complimentary personalisation includes up to 3 letters, numbers or icons in any combination, unless otherwise stated on the product page.

The live preview is a visual guide only and may not be an exact representation of the finished piece. As each item is personalised by hand, spacing, alignment and placement are carefully adjusted to create the best possible finish.

Please check all details carefully before placing your order. If you spot a mistake, contact us as soon as possible. Once personalisation has begun, we may not be able to make changes.

Selected products may allow longer personalisation for an additional charge. Available options will be shown on the individual product page.

Saffiano leather is known for its distinctive crosshatch texture, durability and resistance to everyday scratches. We use genuine Saffiano leather across our premium collection.

No. Our premium leather collection is crafted from genuine Saffiano leather, while selected products are made using premium vegan leather where this best suits the design. The material is clearly stated on each product page.

Many of our core products are designed in house by OROVA’s founder, a product designer. Each detail is considered from shape and proportions to functionality and how the product works once personalised.

The name OROVA was inspired by “oro”, the Italian word for gold. Gold hardware has become a signature part of the brand, giving our products a warmer and more distinctive finish in a category traditionally dominated by silver hardware.

As leather is a natural material, subtle differences in grain, texture and colour can occur between pieces. These variations are part of the character of genuine leather rather than a fault.

Most personalised orders are completed and dispatched within 3 working days. Processing may take a little longer during busy periods such as Black Friday and Christmas.

UK customers can choose between:

Royal Mail Tracked 48 — £3.50
Usually aims to arrive within 2–3 working days from dispatch.

Royal Mail Tracked 24 — £5.00
Usually aims to arrive on the next working day from dispatch.

These are delivery aims rather than guaranteed delivery times.

Yes. Once your order has been dispatched, you’ll receive a confirmation email containing your Royal Mail tracking information.

During selected events, including Newcastle Christmas Market, we may offer complimentary collection at checkout. Where available, your order can usually be collected the following day once you’ve received your Ready to Collect email.

We always recommend ordering as early as possible. If your order is time sensitive, choose Royal Mail Tracked 24 and allow enough time for personalisation before dispatch.

As personalised products are made specifically for you, they cannot normally be returned or exchanged simply because you have changed your mind.

This does not affect your statutory rights if your item is faulty, damaged, not as described or has been personalised incorrectly by OROVA.

Yes. If your item has not been personalised, you can notify us within 14 days of receiving your order that you wish to return it. The item should be unused and returned in its original condition.

If your finished personalisation differs from the details you submitted or approved, please contact us and we’ll work with you to put it right.

Yes. At selected OROVA events, we offer live hot stamping so you can choose your personalisation and watch your piece being finished by hand. During busy times, we may ask you to return at a certain time whilst we hot stamp orders placed before your order.

Personalisation options vary depending on the event, but typically include a selection of letters, initials and icons in gold, silver, black foil or blind emboss.

Yes. OROVA can provide live personalisation for product launches, retail activations, press events, experiential campaigns and other brand experiences.

Yes. Live personalisation can also be booked for selected private events and celebrations.

Yes. OROVA has a dedicated wedding service offering personalised gifting and live monogramming. Visit our Weddings page for more information.

Selected products are presented in an OROVA cotton dust bag. Packaging details are shown on each product page.

Yes. Simply enter the recipient’s address at checkout. Please make sure all delivery details are correct before placing your order.

Yes. We offer wedding orders, corporate gifting and larger personalised orders. Get in touch through the relevant enquiry page and we’ll help with availability, lead times and pricing.